Once your order ships, you’ll receive a tracking number via email. This allows you to monitor your package’s progress from our facility to your door. Most domestic shipments arrive within 3-7 business days depending on your location.
We offer a generous 30-day free return period on all purchases. Items must be in original condition with all packaging and hardware included. Simply contact us to initiate a return. No restocking fees apply to returns in original condition.
Do you offer a warranty on your products?
Yes! We stand behind our products with a lifetime warranty against original manufacturing defects. This covers any issues that arise from production problems, not accidental damage or normal wear. If you experience any manufacturing-related issues, contact us immediately for a replacement or refund.
What if I receive a damaged item?
If your item arrives damaged due to shipping, please contact us immediately with photos of the damage. We’ll arrange for a replacement to be sent out right away and handle all communication with the shipping carrier. Your satisfaction is our top priority.
Can I return items if they don’t fit my KRX?
Absolutely! If you order the wrong part or it doesn’t fit as expected, you can return it within 30 days for a full refund or exchange. We recommend double-checking compatibility before ordering, but we understand mistakes happen and we’re here to help.
Do I need to create an account to order?
While you can checkout as a guest, creating an account offers several benefits including order tracking, faster future checkouts, and access to exclusive promotions. Account creation is free and takes less than a minute.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 2 hours of placement, as long as they haven’t entered the shipping process. Contact us immediately if you need to make changes. Once an order ships, you’ll need to use our return process for any changes.
Do you offer bulk or dealer pricing?
Yes, we offer special pricing for dealers, shops, and bulk orders. Contact us directly to discuss volume discounts and dealer account setup. We’re always interested in building relationships with professional installers and retailers.
How can I contact customer support?
You can reach our customer service team via email, phone, or through our website contact form. We typically respond to emails within 4-6 hours during business days. For urgent matters, phone support offers the fastest response time.
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. Orders placed outside business hours are processed the next business day. Our website is available 24/7 for browsing and ordering.
Do you have a physical location I can visit?
We operate primarily as an online retailer to keep costs low and pass savings to our customers. This allows us to offer better pricing than traditional brick-and-mortar stores. All orders are processed from our fulfillment center and shipped directly to customers.
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